We accept the following credit cards: MasterCard, Visa, American Express and Discover. We also accept payment by all types of debit cards, UPI, Netbanking and Amazon Pay.
FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.aramo.in/register and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@aramo.in just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@aramo.in we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Orders will be delivered within three to ten days, depending on your preferred shipping method. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. You will also receive tracking link of your order after dispatch the order.
How much is shipping?
We provide free shipping for all our products range.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges.
How do I return an item?
Please contact our customer service team via info@aramo.in. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us.
Products
- What is warranty period for products?
- Can we buy accessories or parts of the products?
- Do we require electricity for products featuring LED lights and displays?
- Do you offer product installation services?
- How to install the product?
What is warranty period for products?
All of our products come with a 5-year warranty. Any quality issues can be covered under the warranty.
Can we buy accessories or parts of the products?
Yes, you can buy any accesories or part of any products by emailing us at info@aramo.in
Do we require electricity for products featuring LED lights and displays?
No, This product doesn't require electricity to operate--LED light and display run on the energy generated by hydropower, utilizing the power of water flow.
Do you offer product installation services?
No, we don't do installation ourselves, but we can provide you with an installation manual so that you can have the product installed with the help of local professional.
How to install the product?
You can install the product with the help of your prefreed local professional. However, we are providing installation manual for your help. You will received installation manual via email as soon as you plce the order. You can also find the same in our footer menu. If you need additional help, you can watch our installation videos on our YouTube channel.